After a mix-up in the ER causes Conrad to deliver a death notification to the wrong family, he sets out to fix it. Meanwhile, Nic struggles to find a patient's records who has been under Lane's care, Devon forms a bond with an elderly patient and Mina is benched after overreaching in the surgical unit.
Casts:
Matt Czuchry, Manish Dayal, Malcolm-Jamal Warner, Jessica Lucas, Bruce Greenwood, Anuja Joshi, Jane Leeves, Andrew McCarthy, Kaley Ronayne